Terms & Conditions
These Terms and Conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of products from www.amazinghome.my
These Terms and Conditions cannot be varied without our written consent. Amazing Home may update these Terms and Conditions from time to time and the current version will always be shown on the Terms and Conditions page of our website. We encourage you to read these Terms and Conditions, and contact us if you have any particular questions. If you do not agree to these Terms and Conditions, you must not use our website in any manner.
Accessing our website
Amazing Home will not be liable if for any reason our website is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for your own access to our website. You are also responsible for ensuring that all persons who access our website through your Internet connection are aware of these Terms and Conditions, and that they comply with them.
Amazing Home will ensure that all the products on our website are accurately described as far as possible as we rely on information provided to us by our suppliers. Unfortunately, on some occasions it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.
In some instances the products we offer for sale may have small variations between the product image(s) and the product you receive. Amazing Home will ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. The actual product colour may vary from the images shown on the website. Every monitor or mobile display has a different capability to display colours, and every individual may see these colours differently. In addition, lighting conditions at the time the photo was taken can also affect an image's colour. We cannot guarantee that the colour you see accurately portrays the true colour of the product.
We do not warrant that the product descriptions, colours, information or other content available or offered on our website are accurate, complete, reliable, current or error-free, nor do we make any warranty about the standard or quality of any of the products offered via our website.
Amazing Home reserves the right to withdraw any products from our website at any time and/or remove or edit any materials or content on our website. Whilst we will make our best efforts to process all orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an order confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawing any product from our website, whether it has been sold or not, removing or editing any materials or contents on our website, or for refusing to process or accept an order after we have sent you the order confirmation.
Changes on our website
We aim to update our website regularly and may change content at any time. Amazing Home will reasonably ensure that our website contains accurate information and content. However, we reserve the right to update our website including pricing, products and specifications or as soon as an inaccuracy or error is brought to our attention.
After you have placed your order and we have processed your payment Amazing Home will provide you with an order confirmation by email. This email does not guarantee that the product(s) you have ordered is/are available. It represents confirmation that we have received your order. Your order represents an offer to purchase, which we accept when we dispatch your product(s) and send you an email confirming that your product(s) has/have been dispatched. Once this email has been sent and the goods have been handed over to the designated carrier, the contract between you and us is complete.
If delivery of an order will result in unacceptably high freight charges to us, Amazing Home reserve the right to contact you to request further shipping fees or to cancel an order prior to dispatch. If we cancel your order in these circumstances we will issue a full refund to you.
In the unlikely event that a product is unavailable, Amazing Home reserves the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to let you know. You may choose to have a store credit to your account or a refund to the value of the unavailable product. We reserve the right not to accept your order in the event that we are unable to obtain authorization for payment, where we suspect fraudulent activity, or where you do not meet the eligibility criteria set out, or otherwise contemplated, within these Terms and Conditions or our website. We reserve the right to refuse to process or refuse service to anyone at any time at our sole discretion.
Payment for products can be made by credit card. In an effort to prevent fraudulent use of credit cards or other payment options, Amazing Home will take reasonable efforts to validate the legitimacy of the order and payment method. This process may include requesting proof of identity and a formal check on. Orders under formal check will be placed on hold until we have received confirmation this transaction is legitimate. Where we cannot reasonably rule out fraudulent card use prior to processing your order, we may decide to cancel the order by notifying you via email.
We provide shipping within Peninsular Malaysia only.
For in stock item, product will leave warehouse in 1-2 days. Once your order is collected by our carrier, you will be notified via email and tracking information will be provided where applicable. When you have received notification your order has shipped, please allow another 3-5 business days for delivery.
For pre-order item, product will leave warehouse in 2-4 weeks. Once your order is collected by our carrier, you will be notified via email and tracking information will be provided where applicable. When you have received notification your order has shipped, please allow another 7-14 business days for delivery.
The shipping time stated above is estimated only. Delivery times may take longer during holidays, peak periods or circumstances that are out of our control.
Risk in the products passes to you on commencement of delivery. Amazing Home does not accept liability for any loss, theft or damage to the products after delivery.
Shipping Methods & Locations
Amazing Home works with a number of delivery partners and courier companies for delivery. Your order will be delivered to the delivery address provided by you during the checkout process.
Delivery is to a ground floor. If the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.
We cannot deliver to PO boxes or Parcel Lockers because they are usually too small to accept most of the items we sell.
Shipping charges may vary for different products and are calculated based on the size and weight of your order and its destination. The shipping charges will be displayed during the checkout process, prior to payment and order confirmation and included in the total price of your order.
Shipping estimates calculated at checkout are based on delivery to the front door of a ground floor. Approval for requests to have items delivered past this point must be requested prior to an order being placed. This is a request and cannot be guaranteed. The request is based on courier availability and payment of this service.
It is important that you verify your information is correct before placing an order, especially the delivery address. If the address provided is incorrect and the package is returned, you will be responsible for the additional shipping charges in order for your delivery to reach you.
You agree to this by placing an order with Amazing Home, we reserve the right to pass on applicable charges to you if you provide wrong address information. We also require a contact phone number, which may be used by the courier to arrange delivery.
Digital Gift Cards, once redeemed, may only be used for purchases at our website. Gift Cards cannot be returned or exchanged wholly or partly for cash. Gift Cards should be treated as cash. You are responsible for the use and safety of your Gift Card. Amazing Home will not be responsible for any loss or damage resulting from gift cards being used without permission.
14-DAY SATISFACTION GUARANTEE
It is important that you check your goods as soon as you received it. You can return to us within 14 days of delivery for a store credit.
Kindly lodge a return request with your name and order number by email to us at firstname.lastname@example.org prior to your return for our complete return instructions.
You will be responsible for the actual shipping costs to facilitate the return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us.
Items returned must be in 'as-new' original condition and packaged securely in the original packaging to be accepted. This means you have not used, assembled, damaged, washed or laundered any of the items.
There are a few items that cannot be returned:
- Gift cards
- Clearance items
- Custom made items
- Personalized items
- Open Box items
- Items you have already assembled
Upon receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse. Credits are issued in the form of store credit.
Store credit voucher codes will be valid for 6 months from the date of issue.